Frequently Asked Questions for Ray of Sunshine Cleaning in Cherry Hill, New Jersey

Customized house cleaning services are available weekly, every other week, in 3-week rotations, or as a monthly service. Each home is a custom bid to meet the customer’s needs with a guarantee on the quality of work performed.

We are also making efforts to be environmentally aware by eliminating paper surveys and adding non-toxic products. We are constantly making changes to better the working environment for our employees and to make sure we can deliver a better service for our customers.  We will also use your products if requested.

We offer in-home, over-the-phone, and written estimates. All estimates are free and hold no obligation. However, to give you a more accurate estimate we recommend coming to view the home.

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable, we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

There are a few ways that you can let our crew in. One way would be an extra key. You could leave the key at our office, we handle all keys professionally and securely, or you could leave a key hidden near your front door with instructions on where to find it, such as under the mat, or in the planter. We also can use garage openers or codes. We assure you that all the information and keys you provide us will be handled securely and returned to you if you ever discontinue service. However, if we cannot enter your house or the key is nowhere to be found, you will be charged a lockout fee.

We require 48 hours’ notice for rescheduling or cancellations. There will be a $45.00 charge for no-notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call our office by 7:30 am. We will do our best to reschedule your cleaning for that same week.

Yes! We do not pick up your stuff and then clean your home. Here are some simple steps to follow prior to our arrival.

• Turn off the alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
• Have your home picked up and ready to be cleaned to avoid additional charges.
• Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.

You can either pay with a check, Mastercard/Visa, or online. A check is used by leaving it with us at the office or leaving it on your kitchen table for our cleaning crew to pick up. We also take Mastercard and Visa, and we will take your card number and then charge the amount after the service is finished. We recently added an option to make your payment online.

We also accept Zelle, Venmo, Google Pay, and Cash App for your convenience.